Products and services are negotiated, however this does not eliminate set prices that are needed to cover costs of all KWT workers. This area is sensitive but worthy of discussion at the time Kahu Whakatere Tupapaku is needed or introduced to a family. Planning visits, informing whanau (family), enabling family to make decisions, removing the fear of death, involving family in every part of the process requires contribution of time, in our experience planning helps to make the process achievable, valuable and rewarding. It removes the unknown and embraces healing.